Return & Refund Policy
Return & Refund Policy
Last Updated: March 2026
General Terms
Return Window
7 days from receipt (Moroccan Law 31-08)
Restocking Fees
0.00 Dhs (No cost)
Processing Time
Within 5 business days after validation
Return Methods
Labels and Fees
Return Label: Download and print your return label directly from your customer dashboard.
Cost: A 35 MAD fee applies (deducted from refund). Note: Defective or non-conforming items are Free to return.
Limitation of Liability & Moderation
Disclaimer: Tawadoo acts solely as a technical intermediary. Tawadoo and its technical partners (Google Merchant Center, Meta, TikTok) disclaim all direct/indirect responsibility regarding product quality or compliance.
Responsibility: The seller is exclusively liable for the transaction and the product.
Moderation: We reserve the right to warn or permanently ban any user to preserve the platform's reputation.
Additional Legal Links
Contact & Support
- Web: tawadoo.ma/contact
- Email: contact@tawadoo.ma
- Phone: (+212) 06 13 13 59 17